Customer care

If you have questions about your service, billing, or any other concerns, we're here to help.

Direct Energy

For your home

Account numbers starting with 78 Phone: 1-866-374-6299
Fax: 1-866-374-6199
Email: hello@directenergy.ca Mailing address:
Direct Energy
PO Box 1515, STN M,
Calgary, AB T2P 4K2

For your business

Commercial electricity & gas:
Account numbers starting with 64
Phone: 1-866-867-8167 (Mon - Fri, 8:00am - 6:00pm MST) Email: BusinessCanada@directenergy.com

Default Supply

Customer support:
Account numbers starting with 21
Phone: 1-866-465-1262 Mailing address:
Direct Energy Default Supply
PO Box 1510, STN Central,
Calgary, AB T2P 2L6 Email: regulated@directenergy.ca